Zenscrape incident
Issue with Freddy AI Agent in EUC Region due to Third-Party Service Provider Outage
Zenscrape experienced a major incident on January 27, 2026 affecting Freddy AI Agent, lasting 8h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2026, 09:23 AM UTC
We are currently experiencing issues with the Freddy AI Agent in the EUC region due to an ongoing outage with one of our third-party service providers. We are actively working with the provider to resolve this issue as quickly as possible. Further updates will be shared as they become available.
- investigating Jan 27, 2026, 10:00 AM UTC
We are closely collaborating with our third-party service provider to resolve the issue at the earliest. We will continue to keep you informed of any updates.
- investigating Jan 27, 2026, 11:30 AM UTC
Our teams, along with the third-party service provider, have identified the root cause of the issue affecting the Freddy AI Agent in the EUC region. The provider is implementing the necessary fixes to restore stability. We are actively monitoring the situation and will share the next update once we see signs of recovery.
- investigating Jan 27, 2026, 01:00 PM UTC
The third-party service provider is still actively working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as we receive more information from them.
- investigating Jan 27, 2026, 03:00 PM UTC
Our third-party service provider is progressing with their remediation efforts. We are monitoring service behaviour on our end to ensure stability during this process.
- resolved Jan 27, 2026, 05:30 PM UTC
The issue has been resolved, and all systems have been stable since 9:18 PM IST. The third-party service provider has also confirmed resolution on their status page. We will continue to monitor to ensure continued stability.