Service Disruption: Connectivity Issues in Middle East Region

Update timeline

1. investigating Mar 01, 2026, 12:51 PM UTC

   We are currently observing partial outage within our cloud provider’s Middle East region, which may potentially impact Freshworks services. At this time, the extent of the impact is still being assessed. Our team is actively working with the cloud provider to investigate and mitigate the issue. We will provide further updates as more information becomes available.

2. identified Mar 01, 2026, 02:00 PM UTC

   We are working closely with our third-party infrastructure provider as they perform restoration efforts. Our teams are actively taking mitigation steps to minimize the impact on our users and ensure service stability.

3. monitoring Mar 01, 2026, 03:00 PM UTC

   Resolution has been implemented, and we are currently in the monitoring phase. We continue to work with our third-party provider to confirm full service restoration and will keep you updated.

4. resolved Mar 01, 2026, 03:32 PM UTC

   Service stability has been restored by rerouting traffic from the affected zone to healthy zones, and all systems are now operating normally. However, a small subset of customers may continue to experience delays with outgoing emails. We are actively monitoring the environment while awaiting the official resolution from the third-party provider.