Zenscrape incident

Issue with accessing freshservice portal in EUN region

Major Resolved View vendor source →

Zenscrape experienced a major incident on June 30, 2026 affecting Login, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 10:00 AM UTC
Resolved
Jun 30, 2026, 12:12 PM UTC
Duration
2h 12m
Detected by Pingoru
Jun 30, 2026, 10:00 AM UTC

Affected components

Login

Update timeline

  1. investigating Jun 30, 2026, 10:00 AM UTC

    Customers are facing issues in accessing freshservice portal in EUN region. Our team has identified the issue and is actively investigating the impact and working towards a resolution.

  2. investigating Jun 30, 2026, 11:30 AM UTC

    Our engineering team is working on it with high priority and we will keep you posted with further updates.

  3. resolved Jun 30, 2026, 12:12 PM UTC

    The login issue affecting the Freshservice EUN region has now been resolved. Customers who are still experiencing login problems are advised to open a new browser tab and try logging in to the portal again. We appreciate your patience while we worked to resolve this issue.