Zenscrape incident

Performance Degradation in Freshservice

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on July 20, 2026 affecting Dashboard and Analytics and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 02:45 PM UTC
Resolved
Jul 20, 2026, 06:00 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 20, 2026, 02:45 PM UTC

Affected components

DashboardAnalyticsTicketsIn-App NotificationsSearchWorkflowActivities & Audit log

Update timeline

  1. investigating Jul 20, 2026, 02:45 PM UTC

    We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.

  2. investigating Jul 20, 2026, 04:15 PM UTC

    Our engineering teams are actively working to mitigate the ongoing issue. We are continuing our investigation and will provide further updates as more information becomes available.

  3. resolved Jul 20, 2026, 06:00 PM UTC

    The issue has been resolved. We will continue to monitor it to ensure stability.