Zenscrape incident

Performance Degradation in Freshservice

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on July 21, 2026 affecting Dashboard and Analytics and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 03:14 PM UTC
Resolved
Jul 21, 2026, 03:30 PM UTC
Duration
16m
Detected by Pingoru
Jul 21, 2026, 03:14 PM UTC

Affected components

DashboardAnalyticsTicketsIn-App NotificationsSearchWorkflowActivities & Audit log

Update timeline

  1. investigating Jul 21, 2026, 03:14 PM UTC

    We are currently investigating reports of performance degradation. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.

  2. resolved Jul 21, 2026, 03:30 PM UTC

    The issue has been resolved. We will continue to monitor it to ensure stability.