Zenscrape experienced a major incident on August 31, 2026 affecting Search, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Search
Update timeline
- investigating Aug 31, 2026, 12:54 PM UTC
We are currently investigating an issue impacting product search functionality in Freshservice. Users may experience difficulties or delays while searching for products. Our team is actively investigating the issue and working to restore normal search functionality as soon as possible. We will provide further updates as more information becomes available.
- resolved Aug 31, 2026, 01:28 PM UTC
The issue affecting product search functionality in Freshservice has been successfully resolved. Product search is now functioning normally, and users should be able to search for products as expected.