Zenscrape incident

Performance Degradation in Freshservice

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on September 2, 2026 affecting Tickets, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 05:39 AM UTC
Resolved
Sep 02, 2026, 07:45 AM UTC
Duration
2h 6m
Detected by Pingoru
Sep 02, 2026, 05:39 AM UTC

Affected components

Tickets

Update timeline

  1. investigating Sep 02, 2026, 05:39 AM UTC

    We are currently investigating an issue affecting a subset of customers when accessing ticket-related pages. Our team is actively looking into the issue and working toward a resolution. We will provide another update soon.

  2. resolved Sep 02, 2026, 07:45 AM UTC

    We have successfully resolved the issue affecting ticket-related pages, and all systems are back to normal.