Zenscrape experienced a minor incident on September 9, 2026 affecting Analytics and Analytics and 1 more component, lasting 17h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 07:00 PM UTC
We are currently experiencing an issue where Report Permissions are missing from the IT Supervisor and Change Manager roles. Customers with agents assigned to these roles will see a direct impact in Analytics, rendering them unable to access widgets, view data exports, or manage schedules.
- investigating Sep 10, 2026, 12:30 AM UTC
Our engineering teams are actively engaged and working to mitigate the ongoing issue. We will provide further updates as more information becomes available.
- investigating Sep 10, 2026, 06:30 AM UTC
We have identified the issue and are working toward a resolution. We will continue to share updates as needed.
- resolved Sep 10, 2026, 12:30 PM UTC
The issue has been fixed is now & services are back to normal. We are continuing to have this closely monitored