Zenpli incident

General outage

Critical Resolved View vendor source →

Zenpli experienced a critical incident on June 12, 2025 affecting Sandbox onboarding API (/v1/onboarding) and Production onboarding API (/v1/onboarding) and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:03 PM UTC
Resolved
Jun 12, 2025, 08:15 PM UTC
Duration
1h 11m
Detected by Pingoru
Jun 12, 2025, 07:03 PM UTC

Affected components

Sandbox onboarding API (/v1/onboarding)Production onboarding API (/v1/onboarding)Sandbox data enrichment API (/v1/data-enrichment)Production data enrichment API (/v1/data-enrichment)Lucy (kyb.zenpli.com)

Update timeline

  1. investigating Jun 12, 2025, 07:03 PM UTC

    Many of our cloud providers are currently experiencing issues.

  2. identified Jun 12, 2025, 07:16 PM UTC

    Our main cloud providers already identified the issues but there is not an ETA defined yet.

  3. identified Jun 12, 2025, 07:24 PM UTC

    Problem: A Google Cloud outage is causing widespread service disruptions impacting various services across all three zones. Impact: Many services including git, web-pages, google-cloud-storage are unavailable, affecting operations and causing widespread disruptions. Causes: The incident is due to a global issue with Google Cloud and Cloudflare.

  4. monitoring Jun 12, 2025, 07:45 PM UTC

    We are starting to see services recover. We still expect to see intermittent errors across the impacted services.

  5. resolved Jun 12, 2025, 08:15 PM UTC

    This incident has been resolved.