Zenoti experienced a minor incident on September 1, 2026 affecting Zenoti-EMEA02 and Zenoti-AMRS18 and 1 more component, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 12:58 PM UTC
We are investigating reports of intermittent issues affecting some customers hosted in the EURO01 and EMEA02 regions. Our teams have not been able to reproduce the issue internally and we are working directly with our cloud infrastructure provider to determine whether there is an underlying platform issue. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will post further updates as soon as more information is available.
- investigating Sep 01, 2026, 01:26 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 01:55 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 02:21 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 03:00 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 03:36 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 04:08 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- identified Sep 01, 2026, 04:30 PM UTC
We have identified an issue with our Azure cloud provider resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem and we will continue to share updates as we have them. Thank you for your patience.
- identified Sep 01, 2026, 05:17 PM UTC
Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
- resolved Sep 01, 2026, 09:39 PM UTC
The incident has been resolved. The impacted services within Zenoti application have been stable and all systems are functioning normally. Thank you for your patience.