Zenoti experienced a major incident on July 2, 2026 affecting Zenoti-ASIA01 and Zenoti-ASIA02 and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 11:24 AM UTC
We are observing a higher-than-normal response time on our monitoring systems for multiple PODs, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- investigating Jul 02, 2026, 11:43 AM UTC
We are investigating the cause and will provide an update as soon as possible. Thank you for your patience.
- identified Jul 02, 2026, 11:52 AM UTC
The issue has been identified and we are working with our Cloud vendor on this. We will provide an update as soon as more information is available. Thank you for your patience.
- identified Jul 02, 2026, 11:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 02, 2026, 12:05 PM UTC
The issue has been identified and we are working with our Cloud vendor on this. The API and ZMA services are also impacted at this time for the identified PODs. We will provide an update as soon as possible. Thank you for your patience.
- identified Jul 02, 2026, 12:21 PM UTC
We are continuing to work on a fix for this issue. We will provide an update as soon as more information is available. Thank you for your patience.
- identified Jul 02, 2026, 12:36 PM UTC
We are continuing to work on a fix for this issue. We will provide an update as soon as more information is available. Thank you for your patience.
- monitoring Jul 02, 2026, 12:45 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Jul 02, 2026, 12:53 PM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.