Zaptec incident

Support Phone service disruption

Minor Ongoing View vendor source →

Zaptec is currently experiencing a minor incident affecting General, which began 3d ago. The vendor's full update timeline is below.

Started
May 18, 2026, 07:42 AM UTC
Resolved
Ongoing
Duration
● 2d 15h
Detected by Pingoru
May 18, 2026, 07:42 AM UTC

Affected components

General

Update timeline

  1. investigating May 18, 2026, 07:42 AM UTC

    We are currently experiencing disruptions on our phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/

  2. identified May 18, 2026, 10:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 18, 2026, 01:02 PM UTC

    The issue has been identified and a fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/

  4. identified May 18, 2026, 06:05 PM UTC

    We have identified the issue and are currently implementing a fix. Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/

  5. identified May 19, 2026, 05:28 AM UTC

    We have identified the issue and are currently implementing a fix. Our support phone is still not operating at full capacity, so in the meantime, we recommend contacting us via the web form or using the chat in the Zaptec Help Center: https://help.zaptec.com/

  6. monitoring May 19, 2026, 07:32 AM UTC

    A fix has been implemented, and we are monitoring the results on Phone support services. You can always reach us with a web form or using chat in the Zaptec Help Center: https://help.zaptec.com

  7. monitoring May 20, 2026, 05:39 AM UTC

    We are continuing to monitor for any further issues.

  8. investigating May 20, 2026, 12:20 PM UTC

    We are currently experiencing disruptions on our Support phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/

  9. identified May 20, 2026, 01:20 PM UTC

    The issue has been identified and a fix is being implemented.

  10. identified May 20, 2026, 01:53 PM UTC

    The issue has been identified, and a fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/