Zaptec incident

Performance issues

Major Resolved View vendor source →

Zaptec experienced a major incident on November 11, 2024 affecting Portal and OCPP, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 11:50 AM UTC
Resolved
Nov 11, 2024, 12:46 PM UTC
Duration
56m
Detected by Pingoru
Nov 11, 2024, 11:50 AM UTC

Affected components

PortalOCPP

Update timeline

  1. investigating Nov 11, 2024, 11:50 AM UTC

    We are seeing disconnects in the Zaptec Cloud. We are currently investigating the issue.

  2. investigating Nov 11, 2024, 12:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 11, 2024, 12:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2024, 12:46 PM UTC

    This incident has been resolved.