Zaptec incident

API unresponsive

Major Resolved View vendor source →

Zaptec experienced a major incident on December 26, 2024 affecting API and Portal, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 26, 2024, 07:51 PM UTC
Resolved
Dec 26, 2024, 10:27 PM UTC
Duration
2h 35m
Detected by Pingoru
Dec 26, 2024, 07:51 PM UTC

Affected components

APIPortal

Update timeline

  1. investigating Dec 26, 2024, 07:51 PM UTC

    We are currently experiencing some issues with our API. This is being investigated.

  2. investigating Dec 26, 2024, 08:55 PM UTC

    We are continuing to investigate this issue. However, our systems are improving.

  3. monitoring Dec 26, 2024, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 26, 2024, 10:27 PM UTC

    This incident has been resolved.