Zaptec experienced a minor incident on January 30, 2025 affecting Portal and Charge authorization, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
PortalCharge authorization
Update timeline
- investigating Jan 30, 2025, 02:30 PM UTC
You might see that the Zaptec App/Portal takes longer time than expected to update. There might also be delays when authorizing a charging session with app or RFID tag. If you experience this, you can activate Stand Alone mode on your charging station through Zaptec App or Portal. We are investigating the issue.
- monitoring Jan 30, 2025, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2025, 05:19 PM UTC
This incident has been resolved.