Zaptec experienced a notice incident on February 6, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 06, 2025, 07:04 AM UTC
Zaptec Portal may be slow or unresponsive. Root cause identified.
- postmortem Feb 06, 2025, 07:04 AM UTC
On the maintenance event, infrastructure health check started to fail and a specific part of the API could not recover. After disabling health check and forcefully route traffic to the application, the service recovered. We will look into liveness probe to see how it can be improved.