Zaptec experienced a minor incident on March 3, 2025 affecting API and Portal, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
APIPortal
Update timeline
- investigating Mar 03, 2025, 09:54 AM UTC
We are currently investigating this issue.
- investigating Mar 03, 2025, 10:57 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 03, 2025, 01:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2025, 03:12 PM UTC
This incident has been resolved.
- postmortem Mar 07, 2025, 08:48 AM UTC
During the rollout of new features system got unstable due to internal misuse of the legacy API, that had been left as a safety net for the compatibility. Legacy mode had been disabled for all users and system started to behave normally under the load.