Zaptec incident

Zaptec Portal/App slow/unresponsive

Major Resolved View vendor source →

Zaptec experienced a major incident on April 1, 2025 affecting OCPP and API and 1 more component, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 08:55 AM UTC
Resolved
Apr 01, 2025, 04:06 PM UTC
Duration
7h 10m
Detected by Pingoru
Apr 01, 2025, 08:55 AM UTC

Affected components

OCPPAPIPortal

Update timeline

  1. investigating Apr 01, 2025, 08:55 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 01, 2025, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2025, 09:03 AM UTC

    The Zaptec Portal is unresponsive, and the Zaptec app is running slowly. We are actively investigating the issue.

  4. identified Apr 01, 2025, 09:23 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 01, 2025, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results. You may still experience some delay.

  6. monitoring Apr 01, 2025, 03:33 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 01, 2025, 04:06 PM UTC

    This incident has been resolved.