Zaptec experienced a notice incident on May 19, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 19, 2025, 01:40 PM UTC
On 11th of May around 03:15 (CET), the OCPP Bridge Proxy service, supporting the OCPP Bridge service, experienced a transient network issue causing parts of it to restart. The restarted instances had problems communicating with the backend service, resulting in approximately 25% of devices disconnecting across the board. As no direct root cause could be identified at the time, and with a 75% stable connection rate, it was decided to perform a full restart of the OCPP Bridge Proxy service at 08:18 (CET). This resolved the issue with the backend service, and we observed a steady recovery in connected devices, returning to 100% within 30 minutes. During this incident, there were issues with the internal alerting process responsible for notifying the team to update the status page. As a result, no status was created during the incident. This gap have been identified and addressed.