Zaptec incident

Charging station network disconnections

Major Resolved View vendor source →

Zaptec experienced a major incident on May 23, 2025 affecting OCPP and Cellular connection, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2025, 08:21 AM UTC
Resolved
May 23, 2025, 12:42 PM UTC
Duration
4h 20m
Detected by Pingoru
May 23, 2025, 08:21 AM UTC

Affected components

OCPPCellular connection

Update timeline

  1. investigating May 23, 2025, 08:21 AM UTC

    We are currently seeing a drop in connections for our charging stations. This seems to be an external issue, but we are investigating the issue.

  2. investigating May 23, 2025, 08:29 AM UTC

    Connections are already ramping up. We are still investigating what might have caused it.

  3. monitoring May 23, 2025, 10:00 AM UTC

    Connections have stabilized at a normal level. We will keep monitor the situation.

  4. resolved May 23, 2025, 12:42 PM UTC

    Connections have been stable for a couple of hours now. This incident have been resolved.