Zai incident

Investigating issues with the Dashboard and Supplementary Data API endpoint

Major Resolved View vendor source →

Zai experienced a major incident on July 6, 2025 affecting Core / Supplementary Data APIs and Dashboard, lasting 12h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2025, 10:40 AM UTC
Resolved
Jul 06, 2025, 11:36 PM UTC
Duration
12h 56m
Detected by Pingoru
Jul 06, 2025, 10:40 AM UTC

Affected components

Core / Supplementary Data APIsDashboard

Update timeline

  1. investigating Jul 06, 2025, 10:40 AM UTC

    We’re currently investigating issues with our Dashboard and Supplementary Data API endpoint. We apologise for any inconvenience and will post further updates as they become available.

  2. investigating Jul 06, 2025, 10:30 PM UTC

    We’re currently investigating issues with our Dashboard. The issue with the Supplementary Data API endpoint has been resolved. We apologise for any inconvenience and will continue to provide updates as they become available.

  3. resolved Jul 06, 2025, 11:36 PM UTC

    The issues affecting the Dashboard and Supplementary Data API endpoint have now been fully resolved. All systems are operating normally. We appreciate your patience and apologise for any inconvenience caused.