Zai experienced a major incident on July 17, 2025 affecting Core / Supplementary Data APIs, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Core / Supplementary Data APIs
Update timeline
- identified Jul 17, 2025, 03:44 AM UTC
We’re currently experiencing performance issues with our Production APIs. Our team is working to restore normal service levels. We apologise for any inconvenience and will provide more updates as they become available. This is impacting some customers but not all. We are aware of the cause and working on putting the fix in place currently.
- resolved Jul 17, 2025, 04:03 AM UTC
This incident has been resolved and we are continuing to monitor.