Zai experienced a notice incident on February 8, 2023 affecting Direct Debit Payins and PayTo Payins, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Debit PayinsPayTo Payins
Update timeline
- investigating Feb 08, 2023, 12:11 AM UTC
Issues with downstream providers yesterday have disrupted regular delivery of BPay batch files, which will result in processing delays. We'll advise as soon as processing recommences, along with revised timelines. Some instability with PayTo services is also still being observed, and we are working with our partners to identify and rectify the underlying issue as soon as possible.
- monitoring Feb 08, 2023, 04:25 AM UTC
PayTo stability has been restored. BPay payments processing is still impeded, we are working with partners to resolve this ASAP.
- resolved Feb 08, 2023, 06:00 AM UTC
This incident has been resolved.