Zai experienced a notice incident on April 14, 2023 affecting Direct Debit Payins, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Debit Payins
Update timeline
- monitoring Apr 14, 2023, 12:28 AM UTC
Processing for one of our batch files has been delayed, and is being reprocessed now. No debits have not been affected, however credits in this batch will transition into bank_processing more slowly than usual. Final approval time for all transactions will not be impacted.
- resolved Apr 14, 2023, 12:50 AM UTC
This incident has been resolved.