Zai experienced a minor incident on May 3, 2023 affecting Core / Supplementary Data APIs and Cards Payins, lasting 21h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Core / Supplementary Data APIsCards Payins
Update timeline
- identified May 03, 2023, 03:40 AM UTC
We've identified an issue with an upstream provider, intermittently causing payment failures. We are working with the provider as a matter of priority, and will provide further updates as they become available.
- resolved May 04, 2023, 01:33 AM UTC
Systems have stabilised, and the incident can now be resolved.