Zai experienced a notice incident on November 6, 2023, lasting 7h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 06, 2023, 12:02 AM UTC
We're currently investigating an issue with an internal tool responsible for generating regular reports. Until this issue is resolved, reports for some customers may be delayed or incomplete. Please note, ALL APIs and services remain fully operational and are unimpacted by this matter. For any customers experiencing difficulties due to delivery delays for these reports, please reach out to our Customer Support team.
- resolved Nov 06, 2023, 08:01 AM UTC
The issue has now been found and resolved, and all regular reports will be issued as scheduled going forward. Any reports impacted by the outage will be re-issued as soon as possible, however please reach out to Customer Support if you are experiencing any ongoing issues or if missing reports require priority handling.