Zai experienced a notice incident on April 3, 2024 affecting Direct Debit Payins, lasting 7h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Debit Payins
Update timeline
- investigating Apr 03, 2024, 10:06 PM UTC
While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available. This issue has caused the 7pm Direct Entry batch from yesterday[03/04/2024] to be delayed in processing.
- investigating Apr 04, 2024, 05:32 AM UTC
We are continuing to investigate this issue.
- resolved Apr 04, 2024, 05:33 AM UTC
This incident has been resolved.