Zai incident

Investigating issues with Batch Payments

Minor Resolved View vendor source →

Zai experienced a minor incident on October 18, 2022 affecting Core / Supplementary Data APIs and Direct Debit Payins, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2022, 05:26 AM UTC
Resolved
Oct 18, 2022, 07:12 AM UTC
Duration
1h 46m
Detected by Pingoru
Oct 18, 2022, 05:26 AM UTC

Affected components

Core / Supplementary Data APIsDirect Debit Payins

Update timeline

  1. identified Oct 18, 2022, 05:26 AM UTC

    We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.

  2. monitoring Oct 18, 2022, 06:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2022, 07:12 AM UTC

    This incident has been resolved.