Zai experienced a minor incident on June 12, 2024 affecting Cards Payins, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Cards Payins
Update timeline
- investigating Jun 12, 2024, 11:20 PM UTC
We're currently experiencing intermittent issues with an upstream provider, causing some card transactions to fail. We'll continue to investigate and monitor the situation, and will provide updates ASAP.
- identified Jun 12, 2024, 11:55 PM UTC
The issue has been identified, and the provider is working on a fix now.
- resolved Jun 13, 2024, 01:29 AM UTC
Service has been restored, and cards APIs should be fully operational again. Failed transactions may be retried, or please reach out to Zai support if any further assistance is required.