Zai experienced a minor incident on November 21, 2024 affecting Core / Supplementary Data APIs, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Core / Supplementary Data APIs
Update timeline
- investigating Nov 21, 2024, 02:46 AM UTC
We are currently experiencing connectivity issues with an upstream provider, impacting our ability to register new Virtual Accounts. The team are working on this on highest priority, and will advise as further information becomes available.
- monitoring Nov 21, 2024, 03:15 AM UTC
We continue to experience connectivity issues - but the issue is reduced with only some requests now being impacted. Reducing the severity of this incident as we continue to monitor.
- resolved Nov 21, 2024, 03:52 AM UTC
Connectivity issues with upstream provider are now resolved.