Zai experienced a notice incident on March 2, 2025 affecting Core / Supplementary Data APIs and Cards Payins, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 02, 2025, 10:02 PM UTC
We’re currently investigating a potential service interruption with our Card Payments. Some proportion of card payments are failing. We apologise for any inconvenience. We will provide more updates as they become available.
- investigating Mar 02, 2025, 10:21 PM UTC
We’re experiencing a service outage with our Card Payments. Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.
- investigating Mar 02, 2025, 11:13 PM UTC
We’re experiencing a service outage with our Card Payments and registering new Credit Cards in the API. Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.
- monitoring Mar 02, 2025, 11:24 PM UTC
Service has been restored, we are continuing to monitor this incident actively.
- resolved Mar 02, 2025, 11:49 PM UTC
This incident has been resolved. We are still monitoring.