Zai experienced a notice incident on April 28, 2025 affecting Core / Supplementary Data APIs, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Core / Supplementary Data APIs
Update timeline
- investigating Apr 28, 2025, 03:16 AM UTC
We’re currently investigating a service interruption with our Production API specifically in creation of new Virtual Accounts causing an increased rate of activation failure statuses. As we investigate please note that any Virtual Account creations that fail activation can be retried. We apologise for any inconvenience and will provide more updates as they become available.
- resolved Apr 28, 2025, 06:04 AM UTC
This incident has been resolved.