YOOBIC experienced a minor incident on October 31, 2023 affecting YOOBIC applications and Public API and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 31, 2023, 01:30 PM UTC
We are currently experiencing a partial outage that is affecting files viewer and files upload. As a result, users may experience limited or intermittent access to these features. Our engineering team is actively investigating the issue and working to restore full-service availability. We understand the impact this may have on your workflow and assure you that we are making every effort to restore full functionality as quickly as possible. We will continue to provide regular updates on this page to keep you informed about the progress of the incident. Our team is committed to resolving this issue and minimizing any impact on your operations. Thank you for your understanding and cooperation during this time. We appreciate your continued support as we work towards a resolution.
- identified Oct 31, 2023, 02:35 PM UTC
Our engineering team has identified the cause of the ongoing issue and is currently implementing a fix. We appreciate your patience as we work towards resolving the situation. Further updates will be provided as our team works towards restoring normal service.
- identified Oct 31, 2023, 04:40 PM UTC
Our file display service is currently experiencing an outage due to an issue with our provider's API access. We are actively working with them to resolve this issue and anticipate full resolution within the next hour. We apologize for any inconvenience this may cause.
- monitoring Oct 31, 2023, 05:08 PM UTC
Our engineering team has deployed a fix to resolve the issue and is actively monitoring the results. The services are now back to fully operational status. Further updates will be provided as our team works towards restoring normal service.
- monitoring Oct 31, 2023, 05:18 PM UTC
Our engineering team has deployed a fix to resolve the issue and is actively monitoring the results. The services are now back to fully operational status.
- resolved Oct 31, 2023, 05:19 PM UTC
The incident has been fully resolved and you should be able to use our services. We understand the impact this incident may have had on your operations, and we apologize for any inconvenience caused. If you have any lingering concerns or encounter any unexpected issues, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth experience moving forward.