YOOBIC experienced a notice incident on January 18, 2024 affecting YOOBIC applications and Public API and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2024, 08:23 AM UTC
We are currently experiencing degraded performance with our services, which may result in slower response times. Our engineering team is actively investigating the issue and working to improve the performance as quickly as possible. While the degraded performance may impact your experience, rest assured that we are prioritizing the resolution to provide a smoother and more reliable service. Our team is committed to restoring normal performance and ensuring a seamless user experience. We will provide regular updates on this page to keep you informed about the progress of the incident. Please bear with us as we work diligently to address the performance issues and deliver the level of service you expect. Thank you for your understanding and cooperation. We appreciate your continued support as we work towards resolving the degraded performance and enhancing your overall experience.
- investigating Jan 18, 2024, 08:54 AM UTC
Our engineering team is still actively looking into the ongoing incident which is impacting our services. The following services are affected: - Mobile application - Web application - Public API - Scheduler We understand the impact this has on your experience and want to assure you that resolving the issue is our top priority. We appreciate your patience and support during this time. Further updates will be provided as our team works towards restoring normal service.
- monitoring Jan 18, 2024, 08:58 AM UTC
Our engineering team has deployed a fix to resolve the issue and is actively monitoring the results. The services are now back to fully operational status. Further updates will be provided as our team works towards restoring normal service.
- resolved Jan 18, 2024, 09:08 AM UTC
The incident has been fully resolved and you should be able to use our services. We understand the impact this incident may have had on your operations, and we apologize for any inconvenience caused. If you have any lingering concerns or encounter any unexpected issues, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth experience moving forward.