YOOBIC experienced a minor incident on September 11, 2025 affecting YOOBIC applications and Public API and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 08:34 AM UTC
We are currently experiencing a degraded service affecting file viewing (images and PDF files are not impacted) within our app. As a result, users may experience limited or intermittent access to these features. Our engineering team is actively investigating the issue and working to restore full-service availability. As a temporary workaround, users can download the affected files and view them locally using their device’s viewer. We understand the impact this may have on your workflow and assure you that we are making every effort to restore full functionality as quickly as possible. We will continue to provide regular updates on this page to keep you informed about the progress of the incident. Our team is committed to resolving this issue and minimizing any impact on your operations. Thank you for your understanding and cooperation during this time. We appreciate your continued support as we work towards a resolution.
- identified Sep 11, 2025, 08:58 AM UTC
Our engineering team has identified the cause of the ongoing issue and is currently implementing a fix. We appreciate your patience as we work towards resolving the situation. Further updates will be provided as our team works towards restoring normal service.
- resolved Sep 11, 2025, 09:16 AM UTC
This incident has been resolved.