YOOBIC experienced a minor incident on October 20, 2025 affecting YOOBIC applications and Public API and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:02 PM UTC
We are currently experiencing degraded performance with media download and upload. Our engineering team is actively investigating the issue and working to improve the performance as quickly as possible. While the degraded performance may impact your experience, rest assured that we are prioritizing the resolution to provide a smoother and more reliable service. Our team is committed to restoring normal performance and ensuring a seamless user experience. We will provide regular updates on this page to keep you informed about the progress of the incident. Please bear with us as we work diligently to address the performance issues and deliver the level of service you expect. Thank you for your understanding and cooperation. We appreciate your continued support as we work towards resolving the degraded performance and enhancing your overall experience.
- identified Oct 20, 2025, 03:07 PM UTC
We are currently experiencing an outage affecting media uploads and downloads due to an issue with a public cloud provider. All other parts of the YOOBIC application continue to work normally. Our engineering team is working closely with the provider to identify the root cause and implement a resolution or mitigation as quickly as possible. We will continue to share updates on this page if significant progress is made.
- monitoring Oct 20, 2025, 04:00 PM UTC
Performance for media uploads and downloads has returned to normal following the resolution of the issue by our public cloud provider. We are continuing to closely monitor the situation to ensure stability. Thank you for your patience and understanding while this issue was being addressed.
- resolved Oct 20, 2025, 07:57 PM UTC
The incident has been now resolved. We are continuing to monitor the situation. If you encounter any unexpected issues, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth experience moving forward.