Yext experienced a major incident on March 12, 2026 affecting Hearsay Social, lasting 20h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2026, 05:40 PM UTC
We are currently seeing errors from the Facebook API when attempting to publish video posts. As a result, video posts to Facebook may fail to publish. This appears to be an issue originating from Facebook’s API. We have contacted Meta and are monitoring the situation closely. Other Facebook post types (text and image) are functioning normally. We will share updates as soon as we receive additional information.
- monitoring Mar 13, 2026, 10:38 AM UTC
The issue affecting video post publishing to Facebook has been resolved. Facebook’s API is now operating normally, and video posts are successfully publishing again. We will continue to monitor to ensure stability.
- resolved Mar 13, 2026, 02:30 PM UTC
This incident has been resolved.