Yello Outage History

We are currently aware of a backlog in our background job processing queue in our Yello Enterprise Production - US environment that may be causing delays for some users. Affected functions may include: - Calendar activity (free/busy and invite status information) - Exports being delivered Our monitoring has detected that jobs are progressing and the queue is actively being worked down. No data loss has occurred or is expected. We are continuing to monitor the situation closely and will share an update once the backlog has cleared or if the situation changes. We apologize for any inconvenience and appreciate your patience.

The access keys have been successfully updated and we are now working to retry all failed jobs. Any newly initiated functions will work as expected.

Our monitoring has alerted us that there is an increase of site activity in our Yello Enterprise Production - US environment that is impacting other sites in this environment in terms of background processes, such as integration file processing, sending emails or texts, exporting data, or other batch actions. We are unable to isolate the offending jobs without impacting other jobs, which means these background processes will be delayed. We will continue to monitor and provide updates as these background jobs get caught up. There is no impact to Yello Enterprise - EU, Yello Government Recruiting Solutions, or Yello Sourcing.

At this point, the offending jobs have completed and other background processes have begun catching up. We will continue to provide updates.

A fix has been implemented and we are monitoring the results. We are now seeing both successful uploads and downloads of files, yet we are continuing to monitor the situation before declaring this issue fully resolved.

A fix has been implemented by Cloudflare. We are continuing to monitor the situation.

We have become aware that background jobs in the Yello Government Recruiting Solutions (YGRS) Production & UAT environments are currently delayed, due to the recent maintenance from October 31. Background jobs include things like sending email, generating/sending reports, and processing batch uploads. These jobs are running, but are backed up and will take some time to catch up. We anticipate the jobs to be caught up by about 1PM CT. Thank you for your patience.

Multiple degraded services reported by Amazon Web Services (AWS) are impacting some Yello Enterprise (YE), Yello Government Recruiting Solutions (YGRS), and Yello Sourcing (YS / WayUp) services. We are monitoring and will update as we have more information on the specific impact to our services.

A quick correction to our initial post, Yello Government Recruiting Solutions (YGRS) and Yello Enterprise - EU are unaffected by the AWS disruption.

We are continuing to monitor for any further issues.

AWS has indicated they have identified the cause of the issues and their mitigations are resulting in some services recovering. We are continuing to monitor.

AWS has addressed the root cause of the connectivity issues impacting AWS Services. All Yello systems should now be fully operational. If you see any residual issues, please let us know right away at [email protected]