Xsolla experienced a major incident on October 5, 2023 affecting Store, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Store
Update timeline
- investigating Oct 05, 2023, 09:19 AM UTC
We're investigating this issue and will post an update shortly.
- identified Oct 05, 2023, 09:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 05, 2023, 10:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2023, 11:39 AM UTC
We can confirm that the issue is now resolved. It affected about 6% of users from 1:06 a.m. to 3:16 a.m. PDT on October 5th. These users received their purchase with a delay. We apologize for the impact and thank you for your patience.