Xsolla incident

Xsolla Login issue

Major Resolved View vendor source →

Xsolla experienced a major incident on July 2, 2024 affecting Login, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 03:34 AM UTC
Resolved
Jul 02, 2024, 04:10 AM UTC
Duration
36m
Detected by Pingoru
Jul 02, 2024, 03:34 AM UTC

Affected components

Login

Update timeline

  1. investigating Jul 02, 2024, 03:34 AM UTC

    We're experiencing an issue with Xsolla Login. We're investigating this issue and will post an update shortly.

  2. monitoring Jul 02, 2024, 03:39 AM UTC

    We've fixed the issue. We'll monitor the services for the next 30 minutes to ensure stability and will post an update.

  3. resolved Jul 02, 2024, 04:10 AM UTC

    We can confirm that the issue is now resolved. It affected the registration process from 20:26 PDT to 20:38 PDT, July 1st. Users might also experienced degradation in authentication process via certain methods during that period of time. We apologize for the impact and thank you for your patience.