Xsolla incident

Network timeouts due to issues on our backbone provider in the US west coast region

Major Resolved View vendor source →

Xsolla experienced a major incident on November 26, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 09:40 AM UTC
Resolved
Nov 26, 2024, 09:40 AM UTC
Duration
—
Detected by Pingoru
Nov 26, 2024, 09:40 AM UTC

Update timeline

  1. resolved Nov 26, 2024, 10:46 AM UTC

    On November 26, 2024, from 01:40:34 PST to 01:42:34 PST, and from 02:01:34 PST to 02:05:34 PST our users and partners may have experienced network timeouts due to issues with the network channels on our backbone provider in the US west coast region, which impacted connection to Xsolla services. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.