Xsolla incident

Launcher issue

Major Resolved View vendor source →

Xsolla experienced a major incident on December 15, 2021 affecting Launcher, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:02 PM UTC
Resolved
Dec 15, 2021, 06:02 PM UTC
Duration
1h 59m
Detected by Pingoru
Dec 15, 2021, 04:02 PM UTC

Affected components

Launcher

Update timeline

  1. investigating Dec 15, 2021, 04:02 PM UTC

    We are currently investigating this issue.

  2. identified Dec 15, 2021, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 15, 2021, 04:20 PM UTC

    At this moment, there may be problems with downloading games and their updates in the launcher. This is due to problems with amazon s3. We are working on possible solutions from our side in case of long-term problems on the Amazon side.

  4. monitoring Dec 15, 2021, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 15, 2021, 06:02 PM UTC

    We had temporary issues with downloading games and their updates in the Launcher from a 12/15/2021 7:21 AM PST to 7:48 AM PST. All services are fully operational now. We apologize for the inconvenience!