Xsolla incident

Payment Processing Issue

Minor Resolved View vendor source →

Xsolla experienced a minor incident on December 25, 2022 affecting Pay Station, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 25, 2022, 05:59 PM UTC
Resolved
Dec 25, 2022, 07:12 PM UTC
Duration
1h 13m
Detected by Pingoru
Dec 25, 2022, 05:59 PM UTC

Affected components

Pay Station

Update timeline

  1. identified Dec 25, 2022, 05:59 PM UTC

    We are experiencing issues that cause delay in payment processing times. The recovering is in progress already. We're apologising for any inconvenience!

  2. monitoring Dec 25, 2022, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 25, 2022, 06:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 25, 2022, 07:12 PM UTC

    This incident has been resolved.