Xsolla experienced a critical incident on November 6, 2023 affecting Pay Station and Tracking API and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Pay StationTracking APIStoreProxy PageAPIPublisher AccountLoginDocumentationLauncherSite Builder
Update timeline
- investigating Nov 06, 2023, 09:28 AM UTC
We are currently investigating this issue.
- investigating Nov 06, 2023, 09:31 AM UTC
We are continuing to investigate this issue.
- identified Nov 06, 2023, 09:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2023, 09:40 AM UTC
We've fixed the issue. We'll monitor the services for the next 30 minutes to ensure stability and will post an update.
- resolved Nov 06, 2023, 10:16 AM UTC
We can confirm that the issue is now resolved. It affected the Pay Station, Store, Publisher Account, and API services from 1:22 a.m. to 1:36 a.m. PST on November 6th. We apologize for the impact and thank you for your patience.