Xsolla experienced a minor incident on May 7, 2024 affecting Login and Launcher and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
LoginLauncherSite Builder
Update timeline
- investigating May 07, 2024, 09:57 AM UTC
We're experiencing connectivity issues with Login, Launcher and Site Builder services. Some users may face network timeouts. We're investigating this issue and will post an update shortly.
- monitoring May 07, 2024, 10:11 AM UTC
We've implemented the fix and currently monitoring the services.
- resolved May 07, 2024, 10:36 AM UTC
We can confirm that the issue is now resolved. The main reason of the incident is connectivity issues between network providers in the US west coast region from 02:05 AM PDT May 7th till 03:03 AM PDT May 7th. We apologize for the impact and thank you for your patience.