Xsolla experienced a major incident on January 30, 2025 affecting Store, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Store
Update timeline
- identified Jan 30, 2025, 07:00 AM UTC
There is degradation in the store.xsolla.com high response time, and unavailability of some methods.
- monitoring Jan 30, 2025, 07:29 AM UTC
We have been working to resolve the issue and are currently monitoring the system's performance.
- monitoring Jan 30, 2025, 08:04 AM UTC
There are issues with processing and delivering orders
- monitoring Jan 30, 2025, 08:50 AM UTC
All the functionality is operational since 0:04 PST. We'll monitor the services for the next 30 minutes to ensure stability and will post another update.
- resolved Jan 30, 2025, 09:42 AM UTC
We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.