Xray Outage History

Xray had 3 outages in the last 2 years totaling 152h 26m of downtime — averaging 0.1 incidents per month.

There were 3 Xray outages since September 4, 2025 totaling 152h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://xray.statuspage.io

Major October 20, 2025

Xray Cloud Services impacted

Detected by Pingoru: Oct 20, 2025, 09:50 AM UTC
Resolved: Oct 21, 2025, 09:17 AM UTC
Duration: 23h 27m

Affected: Xray AppXray API

Timeline · 2 updates

identified Oct 20, 2025, 09:50 AM UTC

We are currently experiencing a service disruption caused by an issue with our public cloud provider and Atlassian. Our team is actively collaborating with both parties to resolve or mitigate the impact as quickly as possible. At this time, there is no estimated time for resolution, but we will continue to share updates as soon as more information becomes available.
resolved Oct 21, 2025, 09:17 AM UTC

Earlier yesterday, a widespread outage affecting our public cloud provider caused service disruptions across multiple regions and impacted our platform’s availability. Around 7:00 PM UTC, our public cloud provider had fully resolved the underlying issue, and our systems have been restored to normal operation. We have verified the stability of all services and are continuing to monitor closely to ensure sustained performance. We sincerely thank you for your patience and understanding during this global incident.

Read the full incident report →

Major September 16, 2025

Xray Connectivity Issues

Detected by Pingoru: Sep 16, 2025, 09:05 AM UTC
Resolved: Sep 17, 2025, 05:06 PM UTC
Duration: 1d 8h

Affected: Xray AppXray API

Timeline · 3 updates

investigating Sep 16, 2025, 09:05 AM UTC

We are investigating connectivity issues with Xray Cloud. Our team is actively working to identify the cause and will provide updates as more information becomes available.
monitoring Sep 16, 2025, 04:35 PM UTC

We have identified an issue and we have placed mitigation measures. We are moving to monitoring. If you are still seeing any underlying issue, please inform via ticket.
resolved Sep 17, 2025, 05:06 PM UTC

A hotfix has been deployed and early monitoring indicates services are fully stabilized. We will continue to monitor to ensure full resolution.

Read the full incident report →

Major September 4, 2025

Atlassian Outage - Users receiving 'something went wrong' or 'Hash MHHY91' Error messages when using Apps

Detected by Pingoru: Sep 04, 2025, 08:06 AM UTC
Resolved: Sep 08, 2025, 09:05 AM UTC
Duration: 4d

Affected: Xray App

Timeline · 3 updates

monitoring Sep 04, 2025, 08:06 AM UTC

We're experiencing an outage on Xray Cloud, tied to our service provider, Atlassian, which is affecting all third-party apps (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution with Atlassian. Thank you for being so patient!
monitoring Sep 04, 2025, 04:30 PM UTC

Atlassian team has implemented a mitigation and have updated that services are currently operating as expected. We'll continue to monitor the situation for any changes.
resolved Sep 08, 2025, 09:05 AM UTC

The issue is now fully resolved. Thank you for your patience.

Read the full incident report →