Xray incident

Performance Degradation across Xray API and Xray APP

Notice Resolved View vendor source →

Xray experienced a notice incident on December 12, 2024 affecting Xray App and Xray API, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 12:21 PM UTC
Resolved
Dec 12, 2024, 06:57 PM UTC
Duration
6h 35m
Detected by Pingoru
Dec 12, 2024, 12:21 PM UTC

Affected components

Xray AppXray API

Update timeline

  1. monitoring Dec 12, 2024, 12:21 PM UTC

    The incident has been resolved. Our team continues to closely monitor the system to ensure ongoing stability and reliability. However, if you experience any difficulties after this resolution, please feel free to contact Support. Thank you for your patience. Investigating: Some customers may be experiencing degraded performance. Our team is investigating.

  2. resolved Dec 12, 2024, 06:57 PM UTC

    All services are back to normal and operational. We recommend to navigate to Manage Apps -> Xray and hit the update button if it's visible, if not, that means the update has already been applied and no further action is needed. Thank you for your patience and cooperation.