Xray experienced a major incident on October 20, 2025 affecting Xray App and Xray API, lasting 23h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:50 AM UTC
We are currently experiencing a service disruption caused by an issue with our public cloud provider and Atlassian. Our team is actively collaborating with both parties to resolve or mitigate the impact as quickly as possible. At this time, there is no estimated time for resolution, but we will continue to share updates as soon as more information becomes available.
- resolved Oct 21, 2025, 09:17 AM UTC
Earlier yesterday, a widespread outage affecting our public cloud provider caused service disruptions across multiple regions and impacted our platform’s availability. Around 7:00 PM UTC, our public cloud provider had fully resolved the underlying issue, and our systems have been restored to normal operation. We have verified the stability of all services and are continuing to monitor closely to ensure sustained performance. We sincerely thank you for your patience and understanding during this global incident.