Xplor Spot experienced a critical incident on August 15, 2022 affecting Corporate Support / Sales Phone System, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2022, 04:53 PM UTC
We are currently investigating an issue with our sales and support phone system. If you are unable to reach us by phone, please email us at [email protected] or use the Support Portal (available through the Help menu in SPOT) to create/update support cases.
- identified Aug 15, 2022, 05:28 PM UTC
We have confirmed that a carrier outage is impacting calls going in and out from the Draper office. We are monitoring our provider for updates. Next Update: 12:00PM MDT
- monitoring Aug 15, 2022, 05:57 PM UTC
We are seeing improvement from our provider and have been able to receive and make calls to external numbers. We will continue to monitor.
- identified Aug 15, 2022, 06:17 PM UTC
We have confirmed that a carrier outage is impacting calls going in and out from the Draper office. We are monitoring our provider for updates.
- monitoring Aug 15, 2022, 09:30 PM UTC
The carrier has implemented a fix, but we will still be monitoring for future issues. Inbound and outbound calls are functioning again.
- resolved Aug 15, 2022, 11:02 PM UTC
The phone carrier outage has been confirmed as resolved by our partners and our monitoring shows no ongoing problems with call quality.